This Refund Policy outlines the terms, conditions, and eligibility criteria for requesting a refund for any services, subscriptions, or participation in Forex-related programs offered by Matrix Trade Capital through its official platform. By using our services, you agree to comply with this Refund Policy.
Matrix Trade Capital is committed to maintaining transparency in all financial transactions. Refunds will be processed strictly in accordance with this policy. Due to the nature of trading and digital financial services, all refund requests are subject to detailed review, verification, and compliance checks.
A refund may be approved only under the following conditions:
* No violation of company policies, terms, or compliance requirements is identified
* The user has not misused platform features, bonus credits, or proprietary systems
* Refunds apply only to the principal deposited amount and do not include trading profits, bonuses, or incentives.
If Matrix Trade Capital terminates a user account due to:
* Violation of policies or terms
* Fraudulent or suspicious activities
* Identity mismatch or multiple account detection
* Association with competing Forex or trading-related entities
The Company reserves the right to restrict or deny refunds. Any refund, if considered, will be limited to the principal amount at the sole discretion of the Company. Profits, bonuses, or promotional credits will not be refunded under any circumstances.
The following are strictly non-refundable:
* Profits generated through trading activities
* Services that have already been delivered or utilized
* Payments made under promotional offers, discounts, or special campaigns
* Transaction fees, blockchain fees, and payment gateway charges
In case of incorrect transactions:
* Matrix Trade Capital shall not be responsible for losses due to user errors (e.g., incorrect wallet address or payment details)
* The Company may assist only if the transaction is verifiable
* Refunds in such cases depend entirely on third-party payment processors or blockchain networks
Approved refunds may take approximately 5–14 working days, depending on:
* Identity and document verification
* Trading account audit
* Internal risk and compliance checks
* Third-party payment gateway processing timelines
Refunds will be processed through the same payment method or wallet used for the original transaction. Additional verification may be required to ensure security and authenticity.
If a user is found involved in activities such as:
* Money laundering
* Fraudulent behavior
* Unauthorized access
Matrix Trade Capital reserves the right to:
* Freeze the account
* Block withdrawals
* Deny refunds fully or partially
* Report the matter to relevant authorities
For any refund-related queries, users may contact the support team through the official contact details provided on the company’s website.
The Company aims to respond within 12–48 business hours.
By using the services of Matrix Trade Capital, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.
