This Cancellation Policy outlines the terms and conditions under which users may request cancellation of services, accounts, or participation in any financial or trading-related programs offered by Matrix Trade Capital through its official platform.
Matrix Trade Capital reserves the absolute right to cancel, suspend, or terminate any user account, service access, or program participation at its sole discretion, at any time, if:
* Any violation of company policies is identified
* The user engages in activities that may harm the company’s reputation, systems, or compliance standards
Users may request cancellation of their participation in trading programs, investment modules, or any related services.
To initiate cancellation:
* Requests must be submitted via the registered email address or through the official dashboard support system
* Only registered account credentials will be accepted for verification
* The company may take 3–7 working days to review and process the request
Matrix Trade Capital reserves the right to cancel or terminate accounts under the following circumstances:
* If the user is found associated with or working for a competing Forex or trading-related company
* Violation of company policies, privacy standards, or compliance requirements
* Engagement in fraudulent, suspicious, or unauthorized activities
* Detection of multiple accounts, identity discrepancies, or unauthorized access
* Misuse of the platform, software, trading tools, or proprietary systems
The company holds the right to terminate such accounts without prior notice.
Upon approval of cancellation:
* The user account will be permanently closed
* All active access to services and subscriptions will be revoked
* The user will no longer be eligible to participate in company programs unless a new account is created and approved
If cancellation occurs due to violation of company policies, misuse of services, or involvement with competing entities, Matrix Trade Capital reserves the right to take necessary actions, including:
* Freezing the account
* Blocking withdrawals
* Reporting the matter to relevant authorities
For any queries or assistance, users may contact the support team through the official contact details provided on the company’s website.
The company aims to respond within 12–48 business hours.
By using the services of Matrix Trade Capital, you acknowledge and agree to this Cancellation Policy in full.
